Customer Reviews
Bought a used car for my daughter. When signing, nothing was explained and then when we received all the information on a thumb drive instead of printed out and put in a folder, we find an extra 3500 in which we didn’t agree to that was added to the loan. We were told that we had to pick up the plates at the dealership and we then received a voicemail stating I had to contact the bank to get information on how to pay the car payment. This is all ridiculous, I’ve bought plenty of cars and I’ve ... Read More DealerRater - Jun 2, 2025
Great buying experience. We felt our needs were heard and understood, and they did not try to sell us things we did not need. Financing was transparent. They ran our app with several lenders and secured the best possible terms for us. They also had an Allstate agent onsite to help us get coverage for our new vehicle right away as part of the process. Would absolutely buy from Casey again.
The staff at Casey Toyota are friendly, knowledgeable, professional and do their best to take care of their customers.
We love our Camry and its still driving great, I’m happy ⭐️
Ahmad suid and ben rodman helped me out so much they were quick easy and respectful they were so funny and awesome the best part danny lopez was super helpful and helped with the whole process if you come over here please see Ahmad Suid!!!
Ahmad was FANTASTIC! Took the time to show me my options and worked so hard to get me the deal I wanted and needed! There is no one else I would’ve liked to work with! Thank you Ahmad 😊
First and only time coming for an oil change, tire rotation, and alignment. After the service took 2 hours i returned to my glove box on the floor of my passenger seat side with the brand new filter next to it and the piece that holds the filter in place next to it. Shawn was a kind king who fixed it and apologized on your behalf. I fully understand things happen, but being the first on the schedule for service and it taking double the time it typically does, just for me to get in my car and it was still ... Read More Google - Nov 15, 2024
Ahmad suid and Ben Rodman and Danny Lopez!! Were the best and treated us so good and were the best made it so quick and easy didn’t even think we were coming in to purchase till we met them they were super respectful
Ahmad Suid was fantastic. Very patient, professional and courteous. A pleasure doing business with him. Also quite knowledgeable for such a young man
Our salesman was THE BEST EVER!!!!!! Told him what we wanted and our budget and he got it done in no time!
Great service
Found the truck with the features I desired but not the color I wanted. The salesmanagers made me a good deal, so I was happy to make the purchase 😀
Amazing service and extremely helpful people made this the best car buying experience I've ever had!
Friendly and knowledgeable sales staff and not pushy. Efficient managerial staff. Overall a pleasant experience!
We travelled from Richmond because they had the vehicle we wanted with the right options at a better price than anyone else, including online. Markus was our sales agent. He provided excellent service and got us through the purchasing process quickly. The finance team was great as well. In the end we got the perfect truck, with the right options, a great deal on extended warranties and a fair offer on our trade in. We couldn’t be happier and will be back when in need of another vehicle.
Casey Toyota Williamsburg was responsive to our needs in finding the right vehicle for us. We had a price range and requirements, and they had the right vehicle. We purchased it on the spot.
What happened at Casey Toyota, WBURG, I've been going there 4 years and my service on 10/22 was an awful experience, 1st standing in front of my check in advisor I was not recognized he was just looking down, when oil change was done he opened up the service door- screamed my last name and went back to his desk, I went out he handed me the paper work no review/discussion and no vehicle inspection report so guess they didn't perform the inspection, so disappointed after spending $42K for the 4runner
Service department took my vehicle in early and completed necessary service and advised against purchasing expensive and unnecessary services.
Around 8 weeks ago we contacted Casey and made plans to drive to Williamsburg to test drive a vehicle that we were interested in. We contacted the dealership the day before the scheduled day to confirm, we were told "yes it's here". We arrived on the scheduled day to learn it was not there, off property for warrenty work. We were told it would be back in a couple days and the salesperson offered to bring it to us-that never happened. About 5 weeks later we were contacted that it was back on property, so we made arrangements, gave ... Read More Google - Oct 25, 2024
Casey Toyota did an excellent job. Get me informed and the repair prices were actually slightly lower than other dealerships.
I would like to say Ashley in your service department was extremely helpful and professional and prompt during my service visit and I will be using her as my service consultant in the future.. Thank You Ashley!
Service was great just need more comfortable chairs in waiting area
An overall great, satisfactory experience!
I came in with questions and an idea of what I wanted and I ended up leaving with something safe, reliable, brand-new, and even better than I expected.
Mark Kennedy was a superstar of an agent; Him and the team worked HARD to get me the best deal possible and I’ll forever appreciate that for my first car purchase.
He showed me everything during my test and was extremely thorough while being transparent and amiable.
My only qualm is that, at times, they seemed a bit lacking in communication with each other so things ... Read More Google - Oct 21, 2024
Fast service!
Went in looking for a used car with a trade in then changed our minds and bought a new car… one of the best car buying experiences I have ever had! Thank you Markus Clarke and Daniel Lopez and the manager we did not meet… everyone was awesome! Thank you! Would definitely go back
Flawless experience.
The service team took great care of our 4Runner on its first service. Thank you
I had a great experience with Casey Toyota. I flew into town to visit the dealership, and Ahmad and Ron went above and beyond by picking me up from the airport, which is an hour away. The team made the entire car-buying process smooth and hassle-free. If you're looking for a car and a dealership that truly cares, I highly recommend Casey Toyota!
(Translated by Google) Very friendly people (Original) Personas muy amables
Everything done when I was told it would be.
I have no complaints about my transactions. My salesperson and the financial person both worked with me until I got the payment I wanted. Everyone I encountered was pleasant and helpful including at the desk where I made my down payment and picked up my tags. Love my new ride! Much better experience than I expected. I dealt with pushy people here years ago, but encountered none of that this time!
Man listen I have been dealing with Williamsburg Toyota since I was 16 when I bought a White 2012 Scion Tc and my man Ron.L made buying a car seamless and he’s going to do it every single time the best in the business
My wife had the Annual Safety inspection of her 2017 Highlander.Completed last week at Casey. It passed without anything needing replacement or repair. In addition, they performed a “Multi Point Inspection” suggesting we have the: -Coolant Flushed @$230 -Injectors Flushed @$220 -Transmission Flushed @$423 While some vehicles require these services at high mileages or under “Special Operating Conditions”, there is NOTHING in my 2017 Highlander “Scheduled Maintenance” manual that required, recommended or even suggested having these accomplished If Casey’s experiences indicate otherwise, I SUGGEST they notify Toyota to have them included in the appropriate Owner’s manual
Friendly, fast and efficient service
Sales and Service department are prompt and pleasant.
Toke my car for an oil change no issues... brought my car home few hrs later oil was all over driveway they had to tow it in came back and started making noises needless to say I went somewhere else and had to get a different car all because they wanted me to pay
I understand toyota is in demand, but now they taking advantage of customers.
Disappointed that i scheduled an appointment with the windshield repair specialist only to make a drive totaling 3hrs to and from my home only to be told the representative wasn’t coming in on the day of my scheduled appointment. It was stated he wasn’t coming in due to the weather. A call would have sufficed being that it had been raining since 6am and my appointment was at 1400, so there was plenty of time to call and inform me. I found this very unprofessional, a complete waste of time being that i had to take off work and ... Read More Google - Oct 5, 2024
Our Sales representative, Angelo, was patient and helpful. Initially we were hoping for more options but eventually happily purchased a 2025 Toyota Hybrid and have been delighted with it. All staff were friendly and accommodating.
Good people to deal with but I was there for just over 4 hours to complete the deal. That's way too long !
This review applies to their new car sales, not service dept. I bought a new car from them and they cashed my check that day. But it took them over 4 weeks to get me my title, and that's after me bugging them. My temporary tags expired before title came in.
Very upset that i drove 3hrs total today just for my appointment to be canceled. I thought it was very unprofessional for the service guy to just cancel due to the rain without calling me beforehand. It had been raining all morning so a call earlier in the day could have saved me time and gas plus i took off work just to make it to this appointment.
DO NOT COME TO THIS CASEY TOYOTA AND BUY ANY VEHICLE ESPECIALLY FROM JOHN OGDEN!!!! This Casey Toyota has been nothing but a hassle for stuff that shouldn't happen. We first came in and bought a 2019 toyota tundra, great looking truck for a used one, also paid for heated seats and was told we'll receive a call the next day to to have the heated seats installed, nobody called and after 2 days of waiting we had to call, and get the appointment scheduled, the appointment was setup for the heated seats for Thursday 09/26 but when i show up, ... Read More Google - Sep 26, 2024
DO NOT COME TO THIS CASEY TOYOTA AND BUY ANY VEHICLE ESPECIALLY FROM JOHN OGDEN!!!! This Casey Toyota has been nothing but a hassle for stuff that shouldn't happen. We first came in and bought a 2019 toyota tundra, great looking truck for a used one, also paid for heated seats and was told we'll receive a call the next day to to have the heated seats installed, nobody called and after 2 days of waiting we had to call, and get the appointment scheduled, the appointment was setup for the heated seats for Thursday 09/26 but when i show up, ... Read More DealerRater - Sep 26, 2024
Your service department is generally very good. The staff is courteous and prompt. This particular visit. I was extremely disappointed as the car was serviced on Friday and then on Sunday it would not start as my battery was dead. Apparently they did not bother a check to see if the battery was good. It was the original battery and since the car is a 2016 it was 8 years old. Someone should have thought to check it
This is my first-ever 1-star google review. It was that bad. We will never bring a car here again. Car came in for a state inspection. Given a long list of "needed repairs" totaling more than $600. Turns out only some were needed to pass but this was not communicated and in spite of asking "please repair only what is needed," the bill in the end was over $900. ("They found even more wrong.") Never again.
I contacted what I was told was the Casey Toyota dealership, and scheduled test drives of two vehicles through two different sales staff. My wife & I drove 3 hours one way from out of state for these test drives, only to be told upon arrival by the sales manager that those vehicles had not only not even arrived, but were already sold. He went on to tell me their internet sales team was located in another town - he did not seem surprised they had misled me. I was immediately offered the much more expensive available model. If you have ... Read More Google - Sep 2, 2024
Yesterday, I had my second interaction with the service staff at CASEY TOYOTA Williamsburg, and it only served to reinforce my previous concerns. The employees continue to come across as rude and condescending in their communication wit me..
I'm very disappointed by the recent service that we received with Casey.
I had initially planned to sell my wife's Forester, and got an online offer from CarMax for $14,000. Just because we bought the Forester initially from Casey Subaru, I wanted to let them know we were selling, since we occasionally get emails from them about trade-ins. The person I spoke to on the phone told me that they would LOVE to buy our vehicle and could beat any other offer we have. She was extremely enthusiastic, telling me that they were running a special promotion right now. ... Read More Google - Aug 28, 2024
Ashley gave phenomenal customer service. She updated me on everything that was going on while my Volkswagon Gulf 2018 was being serviced on. While waiting, I watched as she interacted with each customer that came to her counter & her personality was just superb the way she handled each & every one. Give that woman a raise because we need more people like her.
Ashley explained all the work that needed to be done on my 2020 Tacoma in detail
Came here for an inspection and an oil change because I get free inspections and oil changes for life because I bought my car here. That’s awesome. But the not so awesome part. My car was rejected for having the “wrong battery” and they tried to convince me I needed to spend $250+ on a new battery for my car to pass inspection. I called the auto parts store where I got my battery and did extensive research to find that they were basically just trying to get money out of me. Also when I got my car back the “... Read More Google - Aug 8, 2024
Was told over phone vehicles were available for what I was looking for. Got there and was border line made fun of for the budget and what I was looking for because all they had was a vehicle with almost 200k miles on it. Sat and waited to have a condescending attitude from someone who does not have the personality for sales. Go somewhere else, its what I did as soon as I got home, made the purchase with another company who actually has the inventory they say they do. For someone with a family and no time, highly frustrated.
Wanted to charge me over a thousand bucks for recommended service. NP. I was never informed that would happen and only informed that oil changes are free. Recommend to stop using this as a selling point. Also technician said “see ya after 10000 miles” when the the sticker say “5,000”. Doesn’t give me confidence that Toyota is looking out for it’s customers
Repeated calls to confirm an appointment I had rescheduled and confirmed twice. Upon arrival, after confirming my appointment the day before, they had no appointment for me.
Justin Auto Service Manager very totally unprofessional. Paid over $1000 for my car to be fixed only to pick it up and now the car was shaking. Drove back to shop and requested to get it serviced and he refused to have it serviced by the mechanic. Already inconvenienced bcuz it was towed there without my consent. Sales Manager Mr. McCoy resolved the issue, filled my car and daughter’s car whom brought me there. Totally restored my trust bcuz I was truly finished after that experience with Justin. My rating is totally for the Auto Service Department Manager Justin
I had an appointment 7/12/2024. I originally took my car to change battery cable because it was gone bad. They told me it is not necessary to change the cable so they put some red liquid and charged me $55. Which was okay, I just wanted be sure my car is fine. Less than a week later my car broke down because of the battery cable problem. They should have fix the problem the right way by changing the battery cable, but instead they recommend some other work which was done less than 15.000 miles ago at loyalty Chevy. I have paid mobile ... Read More Google - Jul 23, 2024
The all state protection is a waste of your $. Don’t buy it because based off of my experience, I could have done a better job myself. I had the most amazing purchasing experience so I had high hopes for the same experience with the service department and was seriously disappointed.
Took longer than they told us and they tried to hard to upsell service. Pricing is high compared to other shops
Called for quote on an 24' Corolla, first lady I spoke to was wonderful. Then I was transferred to the sales manager who was extremely rude. Told him I already had a deposit down on a 25' Corolla for MSRP, he proceeded to agrue with me (raising his voice) when I disagreed with him saying "A 2024 Corolla is a 30k+ dollar car". Do your research people. Ended up getting my 2025 Corolla xse for less than 30K out the door.
The sales manager is very difficult to talk to , and or to, and to try to make a deal with. Two Thumbs Down 👎👎, for the sales manager.
Be careful with service department! I scheduled an oil change and tire rotation and was told the total would be nearly $400. When asked why, they explained that they were going to add fuel and oil additives and do an alignment which I never asked for. It was easy enough to tell them not to do the things I didn’t need or want. Don’t get taken advantage of.
(Translated by Google) A rookie served me, they never approved me (Original) Me atendió un novato, nunca me aprovaron
Well my dad was in there to buy a Buick Rega had sat there did the application and agreed to numbers but was waiting on to pay stubs to finish the deal before he went in to financing the manager sold the car out from underneath him. I find that to be highly disrespectful and uncalled for and very unprofessional. The salesperson James Johnson was awesome and tried to be as helpful as he possibly could in this matter but the manager made his job much harder. I believe Mr Casey should investigate how that dealership conducts business.
I HAVE THE WORST EXPERIENCE GETTING A SERVICE DONE AT CASEY TOYOTA IN WILLIAMSBURG IM NOT EXAGGERATING BUT THIS IS FACT. THEY RECOMMEND REPLACING THE FRONT AXEL ASSEMBLY ON MY CAR AND I WENT FOR IT. I PICKED UP THE CAR AND DROVE 10 MINUTES AND THE CAR JUST STOPPED WHILE I WAS DRIVING IT WAS SCARY MOMENT BECAUSE ANYTHING BAD COULD HAPPEN FOR A CAR JUST SUDDENLY STOPPED WORKING WHILE DRIVING. I GOT STUCK IN THE ROAD FOR 4 HOURS UNTIL TOWING FINALLY ARRIVED. THEY DID FIXED IT FOR THE SECOND AND IT HAPPENED THE SAME ISSUE, CAR JUST STOPPED DUE ... Read More Google - Jun 27, 2024
Playing efficient knowledgeable and short wait period, what do business with them again thank you
Markis and Casey Toyota are the absolute best. I am a repeat customer with Casey, but specifically for Markis. He’s made every transaction a joy and we always reach an agreement that all parties are very happy with. I will continue seeking out Markis for any future vehicle purchases!
I would not recommend anyone to this place. They lied about the vehicle that I wanted and told me that I was approved for that particular vehicle. And once I arrived there after driving an hour away, they told me that I had to get another vehicle. So , I did after being there for several hours. Once I drove the vehicle off the lot and after about 2 weeks, I received a call to trade the vehicle in for another one. They gave me no real explanation of to why they needed me to swap the vehicle, when the one I ... Read More Google - Jun 5, 2024
I named my car Koop after Eric Wynkoop! I had an outstanding experience at Casey Toyota in Williamsburg with Eric. I bought my car within 2 days of meeting Eric. Eric helped me find the perfect white Toyota RAV4. Eric was so kind to drive the car up to me from VA to NC. I would recommend anyone looking to buy a car to hit up Eric! He will find you just what you are looking for. An incredible salesman, but an even more incredible man. He loves Jesus too! 10/10 for Eric!
I waited two hours to get an alignment, some bulbs replaced, and a state inspection
My husband and I initially had a good experience when purchasing a Tundra back in 2022. We have since sold that vehicle, as of January 2024 and have been trying to get GAP cancelled and refunded since February 2024 and the finance department has failed to return a call or even email back. After 3/4 attempts with voicemails and even emailing. We live over 3 hours away so we can’t just stop by and talk. This has been ridiculous. Communication is definitely NOT there. If someone from this dealership sees this, can someone please look into this and contact me. Thank you.
Unnecessary and expensive repair recommended. Took the car to another reputable service center and they confirmed the recommended repair was not needed. Casey has totally lost my trust and my business.
Oil change but tires all had different inflation from 32 to 40 with no two the same and car would not start right after that when I went to get lunch stranding me. Ended up needing a battery and wonder why none of this was checked during multi point inspection that was supposedly done.
Ashley, our service advisor, was great—however, we have some ongoing issues with Casey Toyota’s Service Department. First of all, their online appointment service rarely works well and is very cumbersome, so we usually end up calling for service appointments. Second, on two separate occasions (6 months apart), we had our tires inspected and serviced at Costco Tire Center just a few days before we took our car to Casey for other services—both times Casey advised us of excessive wear on three of our four tires and recommended replacement. Third, Casey’s appointment system keeps sending us of future ... Read More Google - Mar 9, 2024
I had being a customer for over 10 years Saturday Feb 17 2024 took my car for service I paid &1,300.00 for complete ser left your facility and car started to slow down came to a full stop and smoke started to come out I called your office was having a panic attack and instead of your service person offer to send someone she started arguing about my
Battery being the issue because I did not purchase from Toyota (which was a lye my car does not need your battery) I was lucky that the service tech that worked on my car
Saw ... Read More Google - Feb 20, 2024
Rude service people. Damaged/removed a college sticker from wind shield. No feedback on service.
I found a Prius online that I was ready to purchase. I called the dealership and informed them of the online price and the sales manager (Howard) stated they are selling all Prius models $5750.00 over MSRP. That is more than 10% markup. I’m highly disappointed and don’t recommend. These are supposed to be affordable cars and with the markup and mandatory options added by dealers, that is no longer the case.
I took my wife’s 2019 Avalon to the service department for a scheduled recall repair. The service manger called to inform me that the repair work was completed but they found a leaking water pump that was spewing coolant onto the belt which was spraying onto the motor. It would cost over 1400 to repair.
Suspicious I told him to hold off. I checked my garage floor where the car sits rarely drive for 3 years since my wife started teleworking. I have never seen anything leaking. I than took the car to Firestone for a complete inspection and pressure check where ... Read More Google - Jan 18, 2024
The man with the hat!!!. Sale man didn't know any of the car prices. Didn't want us to show the inside of anyone then. He didn't even know his inventory. We're gonna buy a 20k dollar car. And he's like whatever. Man, your sales rep is not trained. The manager inside wasent bothers at all. May e this is why they have lots of cars and no sales. 1 ot of 10
Terrible experience with a paint recall on our 2015 Rav4. They would only paint the roof when the hood clearly needed it . Huge bare spot now.
Used to be good, but now nickel and dime everything as well as don't honor agreements. Avoid this plac