Bought a used car for my daughter. When signing, nothing was explained and then when we received all the information on a thumb drive instead of printed out and put in a folder, we find an extra 3500 in which we didn’t agree to that was added to the loan. We were told that we had to pick up the plates at the dealership and we then received a voicemail stating I had to contact the bank to get information on how to pay the car payment. This is all ridiculous, I’ve bought plenty of cars and I’ve never had to do most the work or received a “ thumb drive” instead of actual paperwork. Also, we only received 1 key for the car. Don’t go here these aren’t not professionals.

DO NOT COME TO THIS CASEY TOYOTA AND BUY ANY VEHICLE ESPECIALLY FROM JOHN OGDEN!!!! This Casey Toyota has been nothing but a hassle for stuff that shouldn't happen. We first came in and bought a 2019 toyota tundra, great looking truck for a used one, also paid for heated seats and was told we'll receive a call the next day to to have the heated seats installed, nobody called and after 2 days of waiting we had to call, and get the appointment scheduled, the appointment was setup for the heated seats for Thursday 09/26 but when i show up, not only did they not even order the heated seats but our sales guy John Ogden dropped the ball and never got with the installer which he wasnt even here because he came the day before on 09/25, so we have to schedule ANOTHER APPOINTMENT and waste more gas and time and hopefully theyll have everything ready. had a small chip in the glass called and scheduled a repair and got a appointment setup for Tuesday but nobody decided to tell us the repair guy only comes on Thursday so we wasted gas just driving up there for them to look at the chip and say "yup you'll have to bring it back Thursday" go to another place and buy a car, even facebook marketplace!!!!

Ashley gave phenomenal customer service. She updated me on everything that was going on while my Volkswagon Gulf 2018 was being serviced on. While waiting, I watched as she interacted with each customer that came to her counter & her personality was just superb the way she handled each & every one. Give that woman a raise because we need more people like her.

Ashley explained all the work that needed to be done on my 2020 Tacoma in detail

Playing efficient knowledgeable and short wait period, what do business with them again thank you

Markis and Casey Toyota are the absolute best. I am a repeat customer with Casey, but specifically for Markis. He’s made every transaction a joy and we always reach an agreement that all parties are very happy with. I will continue seeking out Markis for any future vehicle purchases!

I named my car Koop after Eric Wynkoop! I had an outstanding experience at Casey Toyota in Williamsburg with Eric. I bought my car within 2 days of meeting Eric. Eric helped me find the perfect white Toyota RAV4. Eric was so kind to drive the car up to me from VA to NC. I would recommend anyone looking to buy a car to hit up Eric! He will find you just what you are looking for. An incredible salesman, but an even more incredible man. He loves Jesus too! 10/10 for Eric!

Rude service people. Damaged/removed a college sticker from wind shield. No feedback on service.

I would not recommend this place and will not be returning. I was a customer of theirs for about 3 years, and over the course of that 3 years service continued to deteriorate. The nail in the coffin was my last interaction with a sales manager who was extremely disrespectful to us over the phone. I have never been spoken to that way by anyone, let alone a person in sales and was truly shocked. He continuously interrupted us, talked over us, and yelled at us as we tried to calmly discuss the status of my car, and explain to him what his employee had apparently not filled him in on. Despite our complaints to Casey upper management and Toyota, this person appears to still work here (via the website). My advice is to tread carefully.

Contacted to ensure the car we wanted to look at was on the lot. Told it was so we drove over 1 hr to see the vehicle (even had an appt). Got there and our name was on the board for appts but they seemed confused as to what we wanted. Then we were told the car was sold 4 days before. Given some crap story that internet sales people don’t always know what is on the lot. We didn’t contact internet sales. I spoke directly to a sales person (allegedly). Overall not a good feeling that they even know what cars they have. Sorry…cannot recommend since there are so many other dealers around.

Be aware of Casey Toyota Williamsburg. Worse experience from any dealer in 30 years! I purchased a used vehicle there and the sales person was good overall. The vehicle however, was not ready to be taken home. Three days later they called me saying it was ready. I drove the car down the road and discovered multiple system were not working. Took the vehicle back and they found it needed a new accessory battery. Also, the AC compressor makes a loud hissing noise when turned on. They said its no problem. They also said the excessive water leak under the vehicle is normal for a Jeep. Additionally, the other significant issue was with the finance manager. After informing him that I was not interested in any extended warranties, he added one into my contract anyway. Didn't even explain the additional cost and no paperwork to review. I was a handed a thumb drive instead. When I got home, struggled to find my old laptop that had a USB thumb drive reader and discovered an extra $3400 cost added to my contract. I then called the finance manager back asking him to remove it from my contract. He promised it was not a problem to cancel the extended warranty and asked me to sign and email back the cancellation form and that I would get a refund in 4-6 weeks. Short story...it has been almost 9 weeks later and I still don't have this resolved. I called him back multiple times, no answered, I called Sales Manager and he said he has nothing to do with it but would make finance manager call me back. After 7 weeks, finance manager finally called back and said he didn't understand why I hadn't received a refund. He promised he would email warranty company at that moment and that I will be included in the email. Another week past and he did not call me back or send any emails. I ended up calling the warranty company myself and after more than 1.5 hours waiting they finally said no one from the dealer has ever submitted any cancellation paperwork. I then called the dealer to attempt to reach the finance manager again but I was told he wasn't available. Again, almost 9 weeks later and no resolution. The warranty company said most of the times, dealers delay cancelling in order to collect on their commission for selling these warranties. That would make sense now why they haven't take care of this. However, it is dishonest to add an unwanted warranty into a vehicle sales contract, it is dishonest to say it will be canceled, but not doing anything. It is dishonest to tell me on the phone that it was canceled when in reality it was not. I will never buy from this dealer again. I also called their GM and still awaiting a phone call back.

Was contacting to purchase a car but I guess Howard McCoy really didn't get the message I left because I know he would have called me back.

I went to Casey Toyota on a Friday to try and get a car. I submitted all my information and was told I’d get a call Saturday. I received a text from the sales rep Saturday asking for more paystubs. I emailed them Sunday…I heard nothing On Sunday, Monday, I called Tuesday and left a vm. I had to call again Wednesday and ask for the salesman. Unfortunately, I was not approved. However, the salesman knew for days that I wasn’t approved and he chose not to call me back. I believe that is poor customer service. I even waited on hold for his manager, only to be hung up on and when I called back(3x), the desk person did not pick up the phone. This isn’t about being denied, it is about treating people with respect and not ghosting them for 4 days. Do better.

I was delighted with Mr. Kennedy's help in purchasing a 2022 Toytoa Tacoma. He was respectful of my wishes for exactly what I wanted in a Truck, respected my prior research of trucks, and my advance Credit Union financing. A very positive purchase experience! He arranged delivery to my home the next day - so no drafting the neighbors to pick up the truck. Highly recommend Mr. Kennedy!

Everyone is so friendly and caring. They're knowledgeable and helpful. I highly recommend this dealership.